Cyber Monday Quick Facts and How to Update Your Marketing Strategy

Think Black Friday is the biggest shopping day of the year for
consumer spending? Not anymore. In 2017 and 2018, Cyber Monday

soared past Black Friday
to take the #1 spot, raking in a
massive $7.9 billion last year.

As smartphones penetrate more markets in areas where people
previously never had affordable access to broadband internet or
high-speed online shopping, digital marketers need to consider a
few things. Particularly:

  • How you’ll re-strategize your holiday marketing for growing
    online sales vs. brick and mortar sales.
  • How you’ll reach your target markets with unique,
    interesting, and relevant digital content.

Ready to learn everything you need to know about how Cyber
Monday grew to its powerful existence in 2019? Keep reading to
discover how to optimize your Cyber Monday 2019 marketing
strategy.

What is Cyber Monday and where did it come from?

Cyber Monday has exploded since its humble beginnings in
2005—when 3G was the best connection available and you were the
envy of your friends if you had a T-Mobile Sidekick or
BlackBerry.

In 2005, the National Retail Federation coined the name of this
new shopping holiday and promoted a press release about how Cyber
Monday was becoming one of the biggest online shopping days of the
year.

In 2005, the holiday only generated
$608 million
but quickly picked up speed as trends shifted.

Over the years, businesses have improved their online shopping
experience tremendously. Credit card security, web design, and
internet speed have all improved—all of which make online
shopping easier and more accessible.

The internet is also much more accessible than ever before. In
the United States, only
63% of rural homes
have broadband internet, but 71% have
smartphones. For these communities, it’s much easier to click a
few buttons on a phone instead of driving several hours to the
nearest shopping center.

The same trend follows in developing countries where affordable
smartphones have provided internet access to people who can’t
afford home computers.

Cyber Monday 2019 quick facts to consider

Before digging into current trends and tips for making the most
of your marketing, let’s look at some quick facts about the
hottest shopping day of the year.

  • 26
    countries
    across Africa, Asia, Europe, the Middle East, South
    America, North America, and Oceania observe Cyber Monday.

  • Consumers spent
    $7.9 billion on Cyber Monday in 2018, dwarfing
    the 2015 figure of $3.04 billion.
  • Nearly a third of all Cyber Monday sales took place on a
    smartphone in 2018.
  • 40% of consumers said the 24-hour Cyber Monday window is their
    top shopping priority for the weekend.

  • Over half
    of all emails are opened on mobile devices, and over
    70% of people will delete an email in under three seconds if it
    doesn’t look right.
  • 96% of Americans own a smartphone.

How Cyber Monday changed the holiday marketing game

When you begin planning your holiday marketing strategy,
marketers need to shift their focus from Black Friday to Cyber
Monday.

Obviously, you don’t want to write off Black Friday
completely, but you do need to consider that Cyber Monday is key to
bringing in your biggest revenue during the holiday marketing
season for the foreseeable future.

However, Cyber Monday also represents a broader cultural shift
away from window shopping to online shopping.

The Retail Apocalypse is far from over:
Experts believe
75,000 more stores will close in the United
States through 2026. Meanwhile, e-commerce penetration will grow to
25% over this same period.

Here are a few key takeaways about what these numbers mean for
you:

  • With or without a storefront, brands need to find new ways to
    set themselves above a sea of competitors and grab attention in the
    midst of heavy competition.
  • Website downtime can translate into thousands of dollars or
    more lost each minute, depending on the retailer, so be sure your
    website and email marketing are ready for the increased
    traffic.
  • A user-centric website design can reduce bounce rates and
    improve conversion rates.
  • Brands need to have a comprehensive understanding of their
    audience segments and a laser-focused mission when creating their
    holiday marketing strategy, and that includes Cyber Monday.
  • Marketers need to meet customers where they hang out online
    through email and specific social media platforms.

8 ways to tap into the power of Cyber Monday 2019 in your holiday
marketing strategy

For many brands, fourth-quarter sales—specifically holiday
shopping—are the make-or-break hours.

Don’t stress too much. Just start strategizing early. Use
these tips to shift your focus towards email and digital marketing
to help you make sales this year.

1. Start planning early, in August or September.

Yes, you read that right. Start planning now.

The earlier you start designing your campaigns, the more time
you’ll have to create personalized content for your subscribers,
A/B test subject lines, and really nail down a solid strategy for
the holidays.

2. Design authoritative and informational newsletters.

Don’t plan your Black Friday and Cyber Monday 2019 strategy as
an isolated event—work it into your overall email marketing
strategy.

In other words: Start thinking about how you’ll demonstrate
authority, spark interest, and build trust among your subscribers
before you present them with holiday promotions.

Leading up to Black Friday weekend, use Halloween and
Thanksgiving as opportunities to create and promote high-quality
blog posts, guides, tips, and entertaining content for your
subscribers.

By the time Cyber Monday rolls around, your subscribers will
look forward to your content and feel inspired to open your
emails.

3. Segment your subscriber list and create personalized campaigns.

With so much technology available through email service
providers like Campaign Monitor, there’s no reason you should
send the same email campaigns to your entire list.

Demand for personalized content is at an all-time high:
According to research from Adobe, 67% of consumers expect brands to
provide unique content, while 42% get annoyed or frustrated when
brands don’t offer personalized content.

Start personalizing your content by breaking your subscriber
list up into groups based on engagement. The holiday season is the
perfect time to reward your most loyal subscribers and entice
customers who have stopped engaging.

Next, focus on unique demographics:

  • Location and time zone
  • Gender
  • Parental status
  • Job role
  • Behavior and shopping habits
  • Interests

4. Automate your week-long promotions.

Automation from Campaign Monitor will make your holiday email
marketing plan a breeze.

Once you’ve broken your subscriber list up into segments, you
can design some timed email campaigns to
create urgency
and encourage conversions.

Take your subscriber’s state of mind into consideration as you
design your triggered email campaigns and write subject lines.

For instance, Dick’s Sporting Goods sent out this email at
about 5 PM on Cyber Monday with the subject line “ENDS TONIGHT:
25% Off Online” It creates urgency and highlights the hefty
online-only promotion right away.

Dick’s Sporting Goods Cyber Monday sales

Source: Gmail

5. Design customer journeys.

Remember, we mentioned that you should think of your Black
Friday weekend campaigns as part of your broader marketing
strategy? Personalized customer journeys are your solution.

Instead of considering emails as one-off events, a journey
allows you to tailor content for exactly where your subscribers are
in their sales funnel.

When you design your emails as a journey, each subscriber gets a
personalized set of campaigns based on triggered events. These
emails tend to have much higher open and conversion rates because
their content is highly relevant.

Here’s an example of how a customer journey works behind the
scenes with Campaign Monitor.

Campaign Monitor triggered customer journeys for Sephora email marketing Cyber Monday

Source: Campaign
Monitor

6. Get creative with interactive content and multimedia.

Don’t rely on copy alone to spark interest in your
subscribers. Video makes up one-third of all content consumed
online, after all.

Find ways to merge infographics
and video with your email campaigns.
For instance,
welcome emails
drive an average open rate of 50%. Bellroy takes
full advantage of that fact with a highly optimized, comprehensive,
friendly, and beautiful email campaign filled with a video and
images to start the journey.


Source:
Really Good Emails

7. Optimize your landing pages and website.

An engaging email isn’t worth a thing if your landing pages
aren’t optimized for conversions.

In general, your landing pages should load as fast as
possible—preferably in under two seconds—and contain the same
tone as your email campaign.

For mobile users, make good use of large colorful buttons
instead of hyperlinks. Get rid of any hurdles that may stop someone
from making a purchase like registration requirements and too many
drop-down menus.

You want to make the buying process as fast, easy, and seamless
as possible. Look how this landing page from Brooks Running is
optimized for smooth sailing.

 Brooks Running landing page from email marketing example for Cyber Monday

Source: Brooks
Running

8. Run plenty of A/B tests.

The holiday season isn’t the time to play around with new
concepts. You need to be sure that your strategy will drive the
highest conversion rates and ROI possible.

A/B test everything: subject lines, copy, images, colors,
themes, promotions, products, etc. Campaign Monitor
offers comprehensive split testing capabilities, so you can test
your campaigns as you build them and keep track of your results to
keep refining your strategy.

Wrap up

Cyber Monday is the biggest shopping day of the year, and this
trend isn’t expected to change over the next five to seven
years.

  • Create a pleasant and personalized online shopping
    experience.
  • Focus on one-on-one communication through email.
  • Take advantage of automation.

By making a few adjustments, you can provide the most relevant
and personalized content possible to your subscribers and watch
your holiday sales skyrocket.
Start planning now. Draw inspiration from these 24
awesome Black Friday/Cyber Monday email campaign examples.

The post
Cyber Monday Quick Facts and How to Update Your Marketing
Strategy
appeared first on Campaign Monitor.

Source: FS – Email Marketing Blogs!
Cyber Monday Quick Facts and How to Update Your Marketing Strategy